Conseils et astuces
Stay informed about common issues, resolutions and workarounds identified by Customer Support.
TCP/IP Keep-Alive
Data Innovations’ (DI’s) Instrument Manager (IM) offers connectivity that enables integration with virtually any instrument, LIS, or EMR/EHR regardless of vendor or discipline. This is
Following Driver Updates in My DI Community
Overview Data Innovations (DI) provides ways to stay up to date on the latest driver updates. The first way is right through an email list.
Net Gateway Startup Issues (Error 5023)
Overview When IRIS and Instrument Manager (IM) are starting after a server shuts down or restarts, the .NET gateway is not able to start and
How to Install Instrument Manager™ Core Software
NOTE These instructions apply for Data Innovations’ North American customers. If this is your first time installing IM, please contact Data Innovations Sales to acquire the
How to help Data Innovations help you when requesting Support
Data Innovations’ Tips & Tricks are intended to promote the effective and productive use of Instrument Manager. Fortunately, Instrument Manager is a very stable product
Evaluation Rules for Clinical Ranges Precaution
When building an Autoverification Rule Set it’s common to include evaluation rules for Clinical Ranges. These rules typically set test reference ranges, abnormal flags, critical
Instrument Manager System Preventative Maintenance (volume 1)
Instrument Manager is a robust software application with a proven track record of operational stability. However, as with any software solution, there are recommended practices
Instrument Manager System Preventative Maintenance (volume 2)
This month’s Tips & Tricks is the second installation of Preventative Maintenance recommendations intended to help you maintain a stable and operationally efficient Instrument Manager
Instrument Manager System Preventative Maintenance (volume 3)
Instrument Manager is a robust program that can run for long periods of time without issue. However, there are some things that can be done
Network Installation of EP Evaluator®, Release 12,02
With the release of EP Evaluator 12, this Tips and Tricks will review the network installation/upgrade process. INSTALLATION OF EP EVALUATOR RELEASE 12 FOR NETWORK
Day Light Savings Preparation
Data Innovations has changed the requirements around time changes for versions 8,07 and higher. After careful consideration we no longer require sites to manually change
Understanding Test Code and Fluid Code Mapping
Instrument Manager uses mapping as a mechanism for translating information between the LIS and instruments. This mapping can apply to four types of data elements:
Mirroring: Auto-Failover
An auto-failover is triggered if the Acting-Primary or Arbiter determine that a primary can no longer function. The most common reasons are: Failover process overview:
Tips for using the Advanced Configurable Delimited Instrument driver
Data Innovations develops drivers that are instrument model and vendor specific. With a driver library of over 1000 drivers, most Data Innovations drivers have been
Run as Administrator FAQ
Running as Administrator is occasionally required by DI Software. Here are answers to our most frequently asked questions on this topic:
Rules – Using Persistent Data Elements
It is sometimes necessary to recall or utilize information from a previous result or sample when writing rules. For example, Hepatitis testing typically requires the
Security Notification Update: Increased Cybercrime Threats to U.S. Hospitals and Healthcare Providers
In a joint alert sent on 28 octobreth, the Cybersecurity and Infrastructure Security Agency, the Federal Bureau of Investigation, and the U.S. Department of Health
Licensing and Installation
Instrument Manager™ (IM) License Number Every base Instrument Manager system has a license number tied to the system. The license number can be found in
Test Code Mapping for GeneXpert Xpress_SARS-CoV-2_Flu_RSV ‘COVID Quad’ Panel
This guide describes the test code mapping required to report the interpreted results (POS/NEG) for the SARSCOV2, FLUA, FLUB, and RSV tests, as well as
Minimizing instrument downtime while testing a new EHR/LIS
Instrument testing can be a touchy subject. All labs are concerned about downtime. The purpose of this document is to provide the beginning of a
Understanding Specimen Routing Purge of Data Elements
Are you using the following data elements in rules? If you are, it should be noted that these data elements are stored in the Specimen
License Files: How to load them
Instrument Manager™ (IM) License Files are a key component to ensuring your IM functions properly. NOTE If this is your first time seeing the term IM
IM-105172 notice for IM 2020 Edition (v8.17.XX) Instrument Manager (IM) customers
Data Innovations (DI) is raising awareness to Known Issue IM-105172. This issue impacts customers on IM 2020 and subsequent minor releases for this edition. When
How to use the “24-Hour pButtons” importable task
Downloading “24-Hour pButtons” in Instrument Manager (IM) can help you monitor the performance of your IM system. You can check baseline performance information and troubleshoot
On the Thin Client: Why do I get a “Cannot Connect to Server” message?
Scenario:When trying to launch Instrument Manager™ (IM) from Thin Client, the following message appears: Potential reasons this happened: Resolution: Refer to the Instrument Manager User’s
Previous Results and Test Naming
Test names play a large role in determining the functionality for previous result values in Instrument Manager™ (IM). This article has some examples to help
Instrument Manager™ (IM) Virtual Machine (VM) Snapshots for IT Administrators
The following information is being provided as an extended reference to InterSystems External Freeze method. While some customers may choose to utilize this information, and we can
Upgrading FAQ for customers of Data Innovations (DI) North America
Are you realizing that your Instrument Manager™ (IM) has not changed in years and you are looking for the latest and greatest? Are you interested
Understanding Anatomic Pathology HL7 Messages
Anatomic Pathology (AP) HL7 messages are structured differently than clinical chemistry or hematology HL7 messages. The first step in understanding Anatomic Pathology HL7 messages is
Understanding Anatomic Pathology HL7 Messages
Anatomic Pathology (AP) HL7 messages are structured differently than clinical chemistry or hematology HL7 messages. The first step in understanding Anatomic Pathology HL7 messages is
Opening a Support Case with Data Innovations
22 juin, 2021 – South Burlington, VT When Data Innovations (DI) Support Engineers review a technical case, they consider data from several tools such as: